The Ponca City Promise

Our Standard. Our Community. Our Word.

At Stuteville Ford Lincoln, we believe a car is more than a machine; it’s the means by which you get to work, take your kids to school, and navigate your life. The Ponca City Promise is our commitment to treating that responsibility with the respect it deserves through four core pillars.

1. Aggressive Transparency

We believe trust is built on clarity, not complexity.

• The Price is the Price: The price you see online is the price of the vehicle. We don’t believe in "hidden" additions or surprise hikes.
• Full Disclosure: Every fee is itemized and presented upfront. While "discount" prices elsewhere often vanish under fine print, our goal is to provide a final, honest figure from the first conversation.
• The Golden Standard: Every pre-owned vehicle is reconditioned to our highest internal safety and quality standards. We provide a CarFax report for every vehicle so you have the same information we do.

2. A People-First Process

The "handshake deal" isn't a relic of the past; it is how we operate every day.

• A Personal Connection: You will work with one salesperson and one finance manager. We’ve removed the layers of "middlemen" to ensure your time is respected and your questions are answered directly.
• Open Door Policy: Our General Manager is on-site and available. If you want to discuss your experience or simply shake the hand of the person running the store, our door is open.
• The Written Word: Every promise made during the sales process is documented and honored. If we say we will do it, it is done.

3. The Stuteville Family

A transaction ends at the curb, but a relationship continues for years.

• Direct Access: Your salesperson remains your point of contact for the life of your vehicle. Whether you need to schedule service or have a question about a feature, you have a direct line to a person you know and trust.
• Consistent Support: When we say "Stuteville Family," we mean we are here for the long haul: from the first oil change to the next generation’s first car.

4. Deep Roots in Ponca City

We don’t just do business in this community; we live here, and we take care of our neighbors.

• Community Investment: We are proud supporters of our local schools, youth shelters, and food banks. From sponsoring local events to participating in community parades, we show up where it matters.
• The Salesman’s Charity Fund: This is our most personal commitment. Our sales team voluntarily contributes to a dedicated fund out of their own paychecks to help local families in need, assisting with everything from utility bills to emergency car repairs.

The Non-Negotiable:

The Ponca City Promise is simple: we never trade our integrity for a transaction. By prioritizing people over numbers and neighbors over customers, we ensure every hand shake is built on trust. That is our word. That is our promise.